FAQ

Got questions? We've got answers! Check out Plush Pines' FAQ for info on shipping, returns, sizing, and more. Need help? Our team (and furry quality testers) are here for you!
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, PayPal, and American Express.
Shipping & Delivery
Shipping can take up to 21 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Shipping is free!
No, as of right now we are only domestic in the United states
Returns & Refunds
Yes, we offer full refund if returned within 7 days of the packaged being delivered.
Please enquire for more information about our Refund policy.
A refund request can be submitted within a 7 days after the delivery is made.
All shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.